Casa Chocolat Imón

Terms and conditions of purchase of

The purpose of this document is to establish the conditions of use of the website WWW.CASACHOCOLAT.ES as well as the conditions of purchase of products through the website by the users. Please read these TERMS AND CONDITIONS OF PURCHASE and PRIVACY POLICY carefully before using this website. If you wish you can print these conditions. By using this website or placing an order through it the user accepts our TERMS AND CONDITIONS OF PURCHASE as well as our PRIVACY POLICY, so if you do not agree, you should not use the website.

General information

In compliance with the duty of information contained in art. 10 of Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce we inform you that the ownership of the web corresponds to RAQUEL GOMEZ GARCIA CIF / NIF 02630529L, address located at CALLE ALBALA NUM 9 PORTAL A, 6º1, MADRID (MADRID), 28037 and email GOMGAR8@GMAIL.COM and telephone 606938356, hereinafter RAQUEL GOMEZ GARCIA.

Protection of personal data

RAQUEL GOMEZ GARCIA informs users of this website about its policy regarding the processing and protection of personal data that may be collected by browsing or contracting services through the privacy policy. You can access the privacy policy from the website at any time.

Conditions of Purchase

Service availability. Users have the possibility to make their reservation through the website.


The contract shall be formalized in Spanish.

Product availability

Orders are subject to the availability of the Casa Chocolat reservation calendar. Should any difficulties arise with respect to the
RAQUEL GOMEZ GARCIA will inform the client of such circumstance, either by mail or by telephone and will refund any amount paid for the reservation or will offer a change of date, as decided by the client.

Pricing and payment

The prices displayed on the Web Site are final prices, in Euros (€) and include taxes, unless otherwise indicated and applied by law, especially with regard to VAT.

Under no circumstances will the Website automatically add additional costs to the price of a product or service, but only those that the User has voluntarily and freely selected and chosen.

Prices may change at any time, but any changes will not affect bookings for which the User has already received a booking confirmation.

The accepted means of payment will be: Credit or debit card, and Bank Transfer.

Casa Rural uses all means to ensure the confidentiality and security of payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).

Credit cards will be subject to checks and authorizations by the issuing bank. If the issuing bank does not authorize the payment, Casa Rural will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the User.

Once Casa Rural receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge to the card will be made at the time the User is sent confirmation of shipment and/or confirmation of the service being provided in the manner and, if applicable, place established.

In any case, by clicking on“Book” the User confirms that the payment method used is his/her own.

Purchase or acquisition orders in which the User selects bank transfer as the payment method will be reserved for 5 calendar days from the order confirmation in order to allow sufficient time for the bank transfer to be taken into account by the payment system used by Rural house for the Web Site.

Payment via bank transfer must be requested via email or whatsApp, once payment is made you must send confirmation by email or whatsApp within 24 hours after receiving the booking email, indicating date of stay and name of the person responsible for the reservation.

If the bank confirmation is not received within 24 hours, the reservation will be cancelled without prior notice and will be available to other potential clients.

Using this payment method, the User must ensure that he/she enters the exact amount of the reservation, as well as the account number and the transfer reference. In case of error, Casa Rural will not be able to validate the order, which will be cancelled.

How to make a reservation

To make a reservation you must go to the reservation section and select in our calendar the desired date to spend the night at Casa Chocolat. Once you have selected the days you want, they will be added to your shopping cart. The next step is to process the order and make the payment. To do so, you must follow the steps requested on the web page and follow the purchase instructions that appear on the screen. You will only be asked to
the necessary data for the purchase and subsequent delivery of the order. Before formalizing the purchase you must EXPRESSLY ACCEPT the present conditions as well as the privacy policy. The data recorded by the website constitutes proof of the transactions made. The customer will receive confirmation of the order by e-mail.

During the process, before making the payment, you will be able to modify the data of your order. The order is not formalized until the process is completed, which will occur when payment has been made. Clicking on “Pay” implies that you purchase and pay for the selected items, this step is a binding commitment.

Right to cancel the order

RAQUEL GOMEZ GARCIA reserves the right to refuse an order from a customer with whom there is a dispute.
Also RAQUEL GOMEZ GARCIA has the right to refuse or cancel an order for justified reasons, such as:
* For error in the billing data (incorrect or impossible to verify)
* If there is a suspicion of fraud with the bank card
* If it is not possible to send it to the indicated address
* If there are reasons to suspect that the user is not an end user
* If the user is under 18 years of age
* If full payment has not been made

Form of payment

You may pay by credit card or bank transfer. Only payments in EUROS are accepted.

In the case of payment by credit card and in the event of any incident occurring during the process (e.g. the terminal informs that the card has been denied), the order will be cancelled.
automatic. The payment system by credit card is done through the payment gateway of “Lodgify” by clicking on “Pay” the user is confirming the payment of the order as well as that the credit card is yours.

To minimize the risk of unauthorized access, your credit card information will be encrypted. Credit cards will be subject to verification and authorization by the credit card issuer, but if the credit card issuer does not authorize payment, the order will be automatically cancelled, and the system will inform the customer of such cancellation.

RAQUEL GOMEZ GARCIA also offers you the possibility to pay by bank transfer.

The order will be sent to the e-mail address you provide once the payment of the total amount of the order has been confirmed.

If the total amount is not paid in full, RAQUEL GOMEZ GARCIA reserves the right not to formalize the reservation until it is paid in full by the client.


The booking confirmation will be sent to the e-mail address provided by the user. The delivery time is less than 24 hours, if after that time you have not received the booking confirmation you should write an email to indicating the details of your reservation.

The deadlines indicated will be respected as long as there are no unforeseen or extraordinary circumstances beyond our control. If for any reason we are unable to meet the reservation date, we will inform you of this circumstance and give you the option to either proceed with the purchase by setting a new reservation date or cancel the reservation with a full refund of the price paid.

Cancellation of an order

All reservations will be firm, with no option to change the date or cancel. Only in case of major forces of perimeter closure of the town where Casa Chocolat is located, the reservation will be moved to a new date under previous agreement and within the next 3 months from the initial date. under no circumstances will money be refunded. The cancellation policy will always apply, regardless of the cause.


Access to and use of this website is the responsibility of the users. It is not subject to warranty by RAQUEL GOMEZ GARCIA:

– The infallibility, availability, continuity and absence of security flaws of the website.
– That the content of the site or the information that passes through it is free of viruses or other harmful elements as well as errors, omissions or inaccuracies.
– Possible damages that may arise from interferences, omissions, interruptions, computer viruses, breakdowns or disconnections in the operational functioning of the website.
– Delays or blockages in the use of this page caused by deficiencies or overloads of the data processing center, or damages that may be caused by third parties through illegitimate intromissions that are beyond the control of RAQUEL GOMEZ GARCIA.
– RAQUEL GOMEZ GARCIA is exonerated from liability for any loss or damage that the user may suffer as a result of errors, defects or omissions in the information provided, provided that it comes from other sources.

The mere access to the website does not imply any type of commercial relationship between RAQUEL GOMEZ GARCIA and the user. RAQUEL GOMEZ GARCIA only supplies products for domestic and private use. The customer agrees not to use the product for commercial, advertising or resale purposes. RAQUEL GOMEZ GARCIA has no liability for any loss of profits, loss of business, business interruption or loss of business opportunities of the customer.

Assignment of rights and obligations

The contract is binding on both the customer and RAQUEL GOMEZ GARCIA, as well as our respective successors, assigns and assignees. The customer may not transfer, assign, encumber or otherwise transfer a contract or any of the rights or obligations arising therefrom, without obtaining the prior written consent of RAQUEL GOMEZ GARCIA.

We may transfer, assign, encumber, subcontract or otherwise transfer a contract or any of the rights or obligations under a contract at any time during its term. For the avoidance of doubt, such transfers, assignments, encumbrances or other transfers shall not affect the rights, if any, that you, as a consumer, have recognized by law nor shall they annul, reduce or otherwise limit any warranties, whether express or implied, that we may have granted to you.


The information shown on the website is current as of the date of the last update. RAQUEL GOMEZ GARCIA reserves the right to update/modify/remove information from this website at any time and without prior notice. In the event that the website contains links to other websites and third party materials, such links are provided for informational purposes only, without RAQUEL GOMEZ GARCIA having any control over the content of such websites or materials. Therefore, we accept no liability for any damage or loss arising from its use.
RAQUEL GOMEZ GARCIA reserves the right to modify the Terms and Conditions of Purchase. The modifications introduced will not be retroactive. If you do not agree with these changes, we recommend that you do not use our website.